When will I receive my order?

Total Delivery Time = Order Processing Time + Shipping Time (excluding customs delays, weekends, holidays, and any unforeseen circumstances)

Order Processing Time: 3 business days Standard Shipping Time: 7-15 business days Express Shipping Time: 6-8 business days.

Once your order is shipped, we will send you a confirmation email.

How can I track my order?

You can track your order through our website or contact us via email to get the latest delivery status information.

When will tracking be updated?

The tracking of your parcel can take a couple days to be updated once the order is shipped.

Tracking says delivered but I did not received it. What should I do?

Start by checking in abnormal spots such as your porch, with your neighbors, leasing office of an apartment, etc. Every now and then the mail carriers leave packages in odd spots.

Occasionally mail carriers will mark a package delivered before the package is actually left at your shipping address. Please allow 2 business days after your order is marked “delivered” to see if it arrives slightly later than expected. You can also check with the courier as well for this parcel.

If your package still hasn’t arrived then please send us an email at support@thongtag.com and we will run an investigation as per the policy which you can also check in detail at

shipping and delivery policy

Do you ship overseas?

Yes, we ship all over the world. We provide fast worldwide shipping. We run discounts and promotions all year, so stay tuned for exclusive deals.

What if I don't like them?

We offer a30 Day 100% Money-Back Guarantee.If you don't love your flawluxe products as much as we do, no problem! We'll take care of everything and you'll get your money back quickly & safely.

How do I initiate a return?

Contact us via email for instructions on how to initiate a return. We will cover the return cost for defective products

How can I cancel my order?

Orders can be cancelled within 8 hours of placement. A restocking fee of $10.00 will be deducted on every order cancellation. All orders are processed after 8 hours and cannot be cancelled after that. In case of cancellation, kindly email us at support@thongtag.com

We have 30 days return or refund policy. Please check our full policy here.

Refund & Return Policy

Any question?

Our team is here to help you, get in touch with us via support@thongtag.com